Live Chat Services

Want to monitor visitors to your website realtime? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LiveHelpGenie) allows you to do this and much more.

• Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
• Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
• You can invite Visitors to chat with you - Simply click on the “Invite” button in your agent console and a chat window will popup on the screen of the visitor you selected.

LiveHelpGenie is the best sales tool you will ever invest in. Buy LiveHelpGenie now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Services Include:

Chat Features
• Multiple Simultaneous Agents
• Multiple Departments
• Intelligent Chat Distribution
• Agent to Agent transfer
• Operator to Operator chat
• Intuitive Windows-based agent interface
• Ability to accept / reject incoming chat requests
• Unlimited Simultaneous chats
• Secure SSL based Chat
• Canned Response Manager
• Push Images, Links, Pages, Proactive Messages
• Ability to chat in multiple languages
• Emotions
• Leave a message when offline

Chat Initiation
• Visitor initiated Chat from Website / Email
• Invite Visitor to Chat
• Force Chat

Activity Monitor
• Real-Time Site Activity Monitor
• Monitor 1000’s of visitors simultaneously
• Visitor History
• Visitor Browser Type, Country, Browsing history
• Visitor Time spent per page

Branding & Customization Features
• Visitor’s chat window fully customizable
• Chat Button/Icons fully customizable
• Fonts, Colours and Font Style

Reporting and Analysis
• Chat Satisfaction Survey
• Retrieve/Search Chat Transcripts
• Detailed Reporting and Statistics

Hi! You have reached XYZ Ltd. Please press 1 for Sales, 2 for Support. etc
*After having pressed 2*
All our executives are currently busy. Your call is important to us.Please stay on the line.

This Customer probably had a query that could be addressed in less than a minute, but had to wait a good 15 minutes to get an individual on the line. You know that this not only displeases the Customer but drastically affects customer relationship and leaves a long lasting negative impression. Soon enough this Customer will take your business to your competitor - not because the quality of the product wasn’t up to the mark, but because he was disappointed with the service.

To keep up with the increasing competition, one needs to employ enhanced methods for not just satisfying, but actually delighting the Customer. This is when service on demand comes into the picture. The customer service gap can be eliminated by taking advantage of technology that is developed essentially for this purpose. Live Chat Packages provide the perfect solution to your customers to bridge this gap with their clients.

An example of how this would work is:
When your customer or potential customer visits your website, and needs assistance, he can have a representative talking to him in no time with just a click of a button. Similarly, all your Customers’ that have an e-commerce website can also benefit by using Live Chat on their websites.

Forrester Research Inc. projects steady growth in the use of Live Chat in customer service. In 2003, 30% of online buyers turned to live chat for customer service, up from 19% in 2001, Forrester reports. Acceptance of live chat will grow to 59% of online buyers in 2007 “as online chatting teens grow up,” Forrester says.

Benefits of using Live Chat:

Efficient: Customers will enjoy the efficiency of their shopping experience. All questions will be answered in real time. Thus, making it a much better option than e-mail.

Cost effective: Live chat saves money because it eliminates the need to maintain expensive toll-free numbers.

Multi task: A single representative can handle multiple chat sessions, whereas only a single person can be catered to over the phone.

Scalable: The live chat being scalable, allows you to add chat operators as your business expands.

Instant Leads: With potential Customers coming your way, you can keep a record of the leads.

You can use this on your website, depending on your company structure and needs. Have a look at the various Live Chat packages on offer here. In conclusion, it is obvious that Live Chat is the gateway to richer customer relationships and lower online service costs.