Live Chat Services

Want to monitor visitors to your website realtime? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LiveHelpGenie) allows you to do this and much more.

• Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
• Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
• You can invite Visitors to chat with you - Simply click on the “Invite” button in your agent console and a chat window will popup on the screen of the visitor you selected.

LiveHelpGenie is the best sales tool you will ever invest in. Buy LiveHelpGenie now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Services Include:

Chat Features
• Multiple Simultaneous Agents
• Multiple Departments
• Intelligent Chat Distribution
• Agent to Agent transfer
• Operator to Operator chat
• Intuitive Windows-based agent interface
• Ability to accept / reject incoming chat requests
• Unlimited Simultaneous chats
• Secure SSL based Chat
• Canned Response Manager
• Push Images, Links, Pages, Proactive Messages
• Ability to chat in multiple languages
• Emotions
• Leave a message when offline

Chat Initiation
• Visitor initiated Chat from Website / Email
• Invite Visitor to Chat
• Force Chat

Activity Monitor
• Real-Time Site Activity Monitor
• Monitor 1000’s of visitors simultaneously
• Visitor History
• Visitor Browser Type, Country, Browsing history
• Visitor Time spent per page

Branding & Customization Features
• Visitor’s chat window fully customizable
• Chat Button/Icons fully customizable
• Fonts, Colours and Font Style

Reporting and Analysis
• Chat Satisfaction Survey
• Retrieve/Search Chat Transcripts
• Detailed Reporting and Statistics

Tags: agent interface, agent software, Chat, chat service, chat services, live chat, Live Chat Services, sales tool, shopping, shopping experience, site, SSL, track visitors, Web, Website, website visitors

Gone are the days when Companies and Business Units just wanted to create their presence over the internet.

Today, an online presence is a lot more than that. Companies now want to make the most of their website, and have a personal equation with their Customer online. Thanks to the Live Chat Support System, Companies can do this and a lot more! Digging into the basics of Marketing and Customer Service, Live Support System has proved to be boon in converting Site Visitors into Customers and the impromptu assistance to their customers has made them experience Customer Delight! At VAIOWEB, assisting our Costumers through Live Chat has really helped in achieving great heights in a very short span of time. This week, to help our Customers boost their businesses; here are a few useful tips and truths listed below:

• Today, almost 60% customers prefer live online help as compared to telephone assistance & E-mail: Well, who wouldn’t. Live Chat Support System is an application free and a hassle free solution for the customers. As Customers do not have to download or install anything to avail of this facility, they do prefer this mode of communication over the legacy - telephone & email.

• Monitor Every Page of your website and every Referral Link to your Website: Now-a-days, there are various tools available which help generate such reports at regular intervals. However, Live Chat Support System does facilitate businesses in monitoring their visitor’s navigation through the website and also about the various key information. This can be of great importance for a Business to strategize their future marketing and business moves.

• Boost your Sales: By using our Live Chat Support System, you can not only assist your Customers and Site Visitors in choosing the right Products and Services, but you can also set a good example of the Live Chat Support System to your Clients as well - helping them understand the benefits of integrating Live Support System for their own business.

• Know your Customer like never before: With Live Support System, you can understand your Customers / Site Visitors in a much better way. Live Chat Support System has a unique feature, wherein, it can trace all the previous Chat Conversations that you have had with any of the Live Support Executives / Agents. Hence, even if you are chatting with a Customer or a Site Visitor for the first time, you can very well understand what he might be looking for!

• Track your Employees Performance while you Grow: Live Support System offers amazing administrative tools for your business as well. These tools facilitate one in keeping a check on their employee’s performance along with a quality check of their Live Chat Support Service.

67 million websites are expected to avail Live Support System for providing services by 2008: Research says that Live Chat Services will not only help in multiplying the growth of e-commerce and online transactions, but will also lead to a tremendous growth of businesses worldwide. You are just a step away from becoming one of these Businesses, and in turn attaining a growth like never before!

Tags: basics of marketing, business, future marketing, live chat, Live Chat Services, SSL, Website