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June 5th, 2008

What is a Digital SSL Certificate?

A Digital Certificate allows you to establish your credentials when doing business or other transactions on the Web. You can present a Digital Certificate electronically to prove your identity or your right to access information or services online.

Digital Certificates, bind an identity to a pair of electronic keys that can be used to encrypt and sign digital information. A Digital Certificate makes it possible to verify someone’s claim that they have the right to use a given key, helping to prevent people from using phony keys to impersonate other users. Used in conjunction with encryption, Digital Certificates provide a more complete security solution, assuring the identity of all parties involved in a transaction.

A Digital Certificate is issued by a Certification Authority (CA) and signed with the CA’s private key. A Digital Certificate typically contains the:

  • Owner’s public key
  • Owner’s name
  • Expiration date of the public key
  • Name of the issuer (the CA that issued the Digital Certificate)
  • Serial number of the Digital Certificate
  • Digital signature of the issuer

What are Digital Certificates used for?

Digital Certificates can be used for a variety of electronic transactions including e-mail, electronic commerce, groupware and electronic funds transfers.

For example, a customer shopping at an electronic mall requests the Digital Certificate of the server to authenticate the identity of the mall operator and the content provided by the merchant. Without authenticating the server, the shopper would not trust the operator or merchant with sensitive information like a credit card number. The Digital Certificate is instrumental in establishing a secure channel for communicating any sensitive information back to the mall operator.

When would you require a Digital Certificate?

If you are running a virtual mall, electronic banking website or any other electronic services website then customers may abandon your website due to concerns about privacy and security. A server with its own Digital Certificate assures users that the server is run by the organisation it claims to be affiliated with and that the content provided is legitimate.

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April 23rd, 2008

Chat with your Customers … Live!

Live Chat Services

Want to monitor visitors to your website realtime? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LiveHelpGenie) allows you to do this and much more.

  • Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
  • Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
  • You can invite Visitors to chat with you - Simply click on the “Invite” button in your agent console and a chat window will popup on the screen of the visitor you selected.

LiveHelpGenie is the best sales tool you will ever invest in. Buy LiveHelpGenie now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Services Include:

    Chat Features

  • Multiple Simultaneous Agents
  • Multiple Departments
  • Intelligent Chat Distribution
  • Agent to Agent transfer
  • Operator to Operator chat
  • Intuitive Windows-based agent interface
  • Ability to accept / reject incoming chat requests
  • Unlimited Simultaneous chats
  • Secure SSL based Chat
  • Canned Response Manager
  • Push Images, Links, Pages, Proactive Messages
  • Ability to chat in multiple languages
  • Emotions
  • Leave a message when offline
    Chat Initiation

  • Visitor initiated Chat from Website / Email
  • Invite Visitor to Chat
  • Force Chat
    Activity Monitor

  • Real-Time Site Activity Monitor
  • Monitor 1000’s of visitors simultaneously
  • Visitor History
  • Visitor Browser Type, Country, Browsing history
  • Visitor Time spent per page
    Branding & Customization Features

  • Visitor’s chat window fully customizable
  • Chat Button/Icons fully customizable
  • Fonts, Colours and Font Style
    Reporting and Analysis

  • Chat Satisfaction Survey
  • Retrieve/Search Chat Transcripts
  • Detailed Reporting and Statistics
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