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June 3rd, 2008

Web / Email Hosting Features - Data Center & Network Details

Features / Datacenter & Network Details

We have pioneered the concept of a Globally distributed Virtual Datacenter. Our Virtual Datacenter is a globally distributed collection of redundant server infrastructure which hosts all our Products and Services.

Salient features of our Virtual Datacenter

  • Integrates hundreds of distributed servers seamlessly
  • Provides high-availability, redundancy and unmatched reliability

Our Virtual Datacenter Details

Our Virtual Datacenter consists of servers distributed across various Datacenters worldwide. Most of these datacenters have certain common qualifications described below -

Network
The datacenters are connected to the internet through Gigabit ethernet connections from separate backbone providers, who each run fiber optic cables into the data center through separate entry points.

Security
To guard against line failure or intrusion, the data center is staffed 24 hours a day. Movement throughout the facility is escorted at ALL times. There is 24×7 closed circuit monitoring of all areas and entrances. Between the cameras, access control, and the security team, the datacenter facilities are pretty secure.

Power
The total incoming power is a multiple of what is required to run the datacenter. There is an ATS (Automatic Transfer switch) in place to automatically kick in a generator in case of a power failure. The datacenters are also equipped with redundant UPS systems to ensure clean power.

Cooling
Redundant A/C systems, each running at a fraction of their capacity, keep the server rooms cool. The units are alternated so that each one is kept in optimal condition.

Advanced Smoke Detection & Fire Protection Systems
The datacenters are equipped with specialized fire detection and protection systems meant specifically for protecting servers as using ordinary water based systems would cause just as much damage as fire.

Why our Virtual Datacenter?

Scalability & Reliability
Our Virtual Datacenter consists of a complex mesh of global servers that interact with each other. The entire architecture is built upon common principles of High-Availability, Clustering and n+1 Architecture. This allows us to scale our solutions to match your exponential growth by simply adding infrastructure and linking it to this architecture. You are abstracted from worrying about variables such as scalability, uptime, network response etc

Global Reach
We and our partners have invested in infrastructure deployments at various locations globally. You can now leverage upon this global infrastructure and offer a completely private-labeled global experience to your Customers without any investments. We handle the selection, negotiation and relationship management with Infrastructure providers around the world.

Faster access and Reduced latency
You can now host web services closer to the last mile depending on your location and requirements. A Customer from Australia can host his email accounts on an Australian server, and his website on a UK server, if his website visitors are primarily from the UK. This allows faster access for all web services since the service is located close to the last mile.

White Labeled Architecture
Our Virtual Datacenter is a cluster of globally distributed redundant servers of various different operating systems to provide your Customers and Resellers with myriad hosting options. The servers, and IP addresses are white-labeled and cannot be traced back to us. If you are one of our Resellers, then the name servers used for any services hosted on these servers would be your branded Name Servers. So for all practical purposes these clusters of hundreds of servers would appear as YOUR servers to your Customers.

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April 23rd, 2008

Chat with your Customers … Live!

Live Chat Services

Want to monitor visitors to your website realtime? Wish you could see the activity on your website, chat with visitors, make special offers, allow visitors to interact with your sales agents, much like they would in any offline shop? Our Live Chat Services (powered by LiveHelpGenie) allows you to do this and much more.

  • Track visitors on your website - LiveHelpGenie provides an agent software which you can install on your machine. This software allows you to see every visitor to your website and what they are doing on your website.
  • Visitors on your site can chat with you - Any visitor on your website can click on a chat link on your website and ask you questions live. You can chat with multiple visitors, help them with their queries, guide them to specific pages, give them a presentation and so on. It is as close to a face-to-face interaction as you can possibly get.
  • You can invite Visitors to chat with you - Simply click on the “Invite” button in your agent console and a chat window will popup on the screen of the visitor you selected.

LiveHelpGenie is the best sales tool you will ever invest in. Buy LiveHelpGenie now for your website, and provide a live, interactive shopping experience to your Customers.

Live Chat Services Include:

    Chat Features

  • Multiple Simultaneous Agents
  • Multiple Departments
  • Intelligent Chat Distribution
  • Agent to Agent transfer
  • Operator to Operator chat
  • Intuitive Windows-based agent interface
  • Ability to accept / reject incoming chat requests
  • Unlimited Simultaneous chats
  • Secure SSL based Chat
  • Canned Response Manager
  • Push Images, Links, Pages, Proactive Messages
  • Ability to chat in multiple languages
  • Emotions
  • Leave a message when offline
    Chat Initiation

  • Visitor initiated Chat from Website / Email
  • Invite Visitor to Chat
  • Force Chat
    Activity Monitor

  • Real-Time Site Activity Monitor
  • Monitor 1000’s of visitors simultaneously
  • Visitor History
  • Visitor Browser Type, Country, Browsing history
  • Visitor Time spent per page
    Branding & Customization Features

  • Visitor’s chat window fully customizable
  • Chat Button/Icons fully customizable
  • Fonts, Colours and Font Style
    Reporting and Analysis

  • Chat Satisfaction Survey
  • Retrieve/Search Chat Transcripts
  • Detailed Reporting and Statistics
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All mentioned prices on our site may change without prior notice. According to policies and restrictions provided by Registries and Certification Authorities, Domain services, Live Chat services and SSL Certificates after purchased cannot be canceled or deleted and are not applicable for refunds. Only Web/Email Hosting and Website Builder services are applicable for refunds during the 30 Day Money Back Guarantee period. Read more...

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